Schererville Location Guidelines
Thank you for your online visit to Albert’s Diamond Jewelers. Because of the current Covid-19 crisis, we are following State and Federal guidelines and have made the health and safety of our employees, customers and community our top priority. We are open ONLY at the Schererville location. The Merrillville location is closed until further notice. Contact the Schererville location for questions concerning the Merrillville location.
Store and Show Room Hours
• Monday through Saturday from 11 a.m. to 5:00 p.m.
• Closed Sunday
How to contact us:
• Contact us at 219-322-2700 to speak with an associate. Monday through Saturday 11 a.m. to 5:00.
• Text us at 219-322-2700.
• Email us at customerservice@albertsjewelers.com
• Follow or message us on Facebook.
In Store Visits and Requirements
• We Require, Patience, Kindness, Masks, Social Distance, Only Age 16 + Allowed, Limited and Attended Entry with NO Browsing, No Food Drinks, We Maintain the Right to Refuse Service.
• First come are the first served and one at a time as stores associates are available.
• At the present time, there is no browsing or looking around unless you have an associate to accompany you.
• Appointments are encouraged.
• Remember, we are following state and CDC guidelines for the protection of you and our store associates
Online, Personal Shoppers, Phone Orders and Curbside Pick-up.
• Our online store is always open and ships within 24 to 48 hours.
• Curbside delivery is available for online and phone orders.
• Personal shoppers are available 11 a.m. to 5 p.m. Monday thru Saturday.
Pandora Purchases and Exchanges
• Online purchases and curbside pick-up are encouraged for all Pandora purchases.
• Allow two hours for the order to be fulfilled.
• Order Saturday after 3 p.m. or any time on Sunday, your order will be ready for pick-up or shipping by 12:00 P.M. on the following Monday unless there is a national Holiday.
• You must be in line by 4:30 to make a Pandora purchase or to do an exchange.
• Your visit will be much faster if you pre-select and write down the Pandora style numbers for the jewelry that you wish to purchase.
Account, Pawn and Layaway Payments
• For payment on an Albert’s credit account or layaway, you may go to our homepage at albertsjewelers.com and click on “Online Payments” in the upper right-hand corner then follow the prompts. You will need your Albert’s account number and your banks routing and account numbers.
• In store payments can be made with check, cash or debit card.
• Call directly for account concerns or questions.
• To pick up or make a payment on a pawn, please bring your pink ticket and state identification. Pawns with payments due were not cancelled or forfeited during our closure.
• Now that we are open, interest and payments will resume.
Promise Dates for Repairs, Watches, Batteries, Peace of Mind Inspections and Appraisal
• Repairs are 14 days.
• Cleanings and Inspections are 4 days.
• Watch batteries and adjustments are 2 days.
• Watch service is by estimate and promise dates may vary based on the nature of the repair.
• Appraisals are 14 days.
Pawn and Gold Buys
• First come first served during Store Hours. Gold Buy and Pawn clients must be in line by 4:30 p.m.
Through this crisis, we have been reminded of something that we always knew. Our Albert’s employees, friends and clients are among the BEST people in the world. Thank you for your kindness a patience with our sudden closing. Health and Safety to you. Remember, Love is Not Cancelled. We look forward to seeing you at Albert’s.
