Free Shipping
We're proud to offer free shipping on most orders within the US.
After your item has been packaged, it will be shipped and delivered free via one of the following carriers. The carrier used depends on your order value and destination.
Less than $100:
- FedEx Ground® (Contiguous US) $5
- USPS Priority Mail® (Alaska & Hawaii) $4.85
Shipping Upgrade Options
- FedEx 2Day® $10
- FedEx Overnight® $15
Between $100.01 and $1000:
Included Free Shipping
Shipping Upgrade Options
Over $1000:
All Loose Diamonds:
APO / FPO Shipments:
Saturday delivery? Use FedEx Priority Overnight® and request Saturday for $24.50. Available in most areas.
Signature Requirements For Delivery
If your delivery is over $750 we require a signature for delivery regardless of any waivers you have from FedEx. If your delivery is under $750 and shipped FedEx 2Day or FedEx Priority Overnight, FedEx may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx location call Linda or Helen at 888-432-4367.
Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact one of our diamond and jewelry consultants for any special requests.
30 Day Return Policy
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. It's that simple.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Albert's), or damaged in any way cannot be accepted for return. Returns with no Albert's return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Prepare A Return
To return a diamond or jewelry item to Albert's, follow our three step process:
- Your Return Authorization Code. Call 888-432-4367 x152 and you will be given a Return Authorization Code. Write this code on the outside of the shipping box.
- Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Albert's anywhere on the outside of the box.
- Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Albert's.* (FedEx® and UPS® will not insure merchandise over $500.)
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at customerservice@albertsjewelers.com
* Albert's will not be responsible for loss or damage of return shipments.
Shipping Policies
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Processed?
To help you plan when to expect your order; with 99% of our items in stock if the order is placed before 3 PM Central Standard Time it will ship that day. For items ordered after 3PM Central Standard Time or items requiring sizing or engraving the ship time will be 1-2 days after ordering. For example, if before 3 PM Central Standard Time you order an item that is in stock, it will ship the same day. If you place an order on a holiday, a Saturday or Sunday, or after 3 PM Central Standard Time on a regular business day, your order will begin processing the following business day.
Shipping to Alternate Addresses
If you will not be home to sign for your order, Albert’s can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you.
Delivery Details
Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page. If you are offered free USPS®, FedEx Ground®, or FedEx 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.
Shipping Options
Albert’s will ship your order free and insured to your doorstep.
If your order is being shipped via FedEx Priority Overnight or 2Day delivery service:
- Delivery usually arrives in one or two business days (Monday through Friday) following shipment.
- Albert’s will ship only to a street address, not a P.O. Box address.
- Signature is required for shipments totaling $750 or more, regardless of any waivers you may have with FedEx.
- FedEx may require a signature for shipments under $750.
If your order is shipped by FedEx Priority Overnight or FedEx 2Day delivery service, a signature is required upon delivery for shipments totaling $750 or more. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 888-432-4367 x152 and Helen will arrange this for you.
If your order is being shipped by FedEx® Ground:
- Delivery usually occurs in one to six business days after it is shipped from Albert’s.
- May arrive on Saturday, at no extra charge.
- Albert’s will ship only to a street address, not a P.O. Box address.
- No signature is required.
If your order is being shipped to Alaska, Hawaii or an APO or FPO address via USPS Priority Mail:
- Delivery usually occurs within three business days after it is shipped from Albert’s
- Albert’s will ship only to a street address, not a P.O. Box address.
- No signature is required.
Shipping to APO & FPO Addresses
Because APO & FPO orders must be processed through the military postal service, it may take your package a bit more time to arrive. Albert’s ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Albert’s order to arrive in about the same amount of time.
If you have any questions, please feel free to contact Helen at Helen@albertsjewelers.com or 888-432-4367 x152.
Your item will be placed in a beautiful blue jewelry box tucked inside the distinctive Albert’s gift box. Select items will arrive in distinctive lacquered wooden boxes.
